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Business Analyst

Remote, Local to the Massachusetts area

Company Background 

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions and provides industry expertise and consulting within Criminal Justice and Public Safety systems.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

Position Summary

A Business Analyst at Mi-Case is responsible for completing analytical functions in the organization. The position requires you to work with clients and be responsible for eliciting, documenting, and analyzing business requirements to ensure the successful completion of projects. Business Analysts will work within software development teams to complete organization goals and objectives.  This position requires a candidate that is local to the Massachusetts area.


  • Analysis and Documentation: Document complex business processes, requirements, wireframes, and specifications. Uncover opportunities for improvement.
  • Change Management: Assist in change management efforts by communicating changes, impacts, and benefits to stakeholders.
  • Collaboration: Collaborate with cross-functional teams to gather information, share insights, and contribute to projects
  • Data Analysis: Assist in collecting, organizing, and analyzing data to extract meaningful insights and trends.
  • Demonstrate Functionality: Assist in demoing application functionality to clients and future clients.
  • Problem-Solving: Participate in problem-solving activities and contribute ideas to address business challenges.
  • Project Coordination: Collaborate with project managers to ensure the successful delivery of projects, including scope, timeline, and change management.
  • Reporting: Prepare and maintain reports for project tracking and communicate findings and project progress effectively.
  • Requirements Gathering: Lead requirements gathering efforts, collaborating with stakeholders to identify business needs and objectives.
  • Research: Conduct research on industry trends, market conditions, and competitors to support decision-making processes.
  • Solution Design: Contribute to the design of efficient and effective solutions that address business challenges and align with organizational strategies.
  • Stakeholder Engagement: Maintain strong relationships with key stakeholders, serving as a liaison between business units and IT teams.
  • Support: Provide support to senior analysts and team members in various phases of analysis.

Educational/Training and Certification Requirements

  • Bachelor's degree in business, finance, information technology, or related field.
  • 3+ years of experience in business analysis or a related role, demonstrating progressively increasing responsibilities.
  • Proficiency in business analysis methodologies, tools, and documentation techniques.
  • Strong analytical skills with the ability to translate complex business problems into clear and actionable requirements.
  • Excellent communication and presentation skills, with the capacity to interact effectively with stakeholders at various levels of the organization.
  • Experience utilizing software development design tools and processes such as Azure DevOps.
  • Project management knowledge and experience are advantageous.
  • Certification in business analysis preferred but not required.

Knowledge, Skills, and Experience

  • Ability to learn new domains and become an expert in the field.
  • Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint).
  • Must be efficient with strong attention to detail.
  • Skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
  • Strong knowledge on agile software development methodology
  • Must be able to work across multiple projects, where necessary
  • Excellent communication, interpersonal, and presentation skills
  • Ability to control scope and manage stakeholder expectations.

Environmental and/or Physical Factors

  • The work environment and dress code tend to be informal, depending on the amount of client contact.
  • Long periods in front of a computer terminal.
  • Regularly required to sit, use hands, talk, and hear. Occasionally required to walk and reach.
  • Work hours are typically 8am to 5:00pm. However, working extended hours and weekends may at times be required to meet project deadlines.

Job Types: Full-time, Permanent

Salary: $66,500.30 - $95,000.00 per year


  • 401(k)
  • 401(k) 3% Match
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid holidays
  • Paid sick time
  • Paid time off
  • Professional development assistance
  • Vision insurance
  • Work from home

Ready to apply?
Apply by sending your resume to  Please note which position you are applying for in your email.
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