How do you know Mi-Case is the right partner to guide you through the ongoing journey of implementing a new OMS?
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With Mi-Case's "white glove" implementation experience, we walk with you through from start to finish, making certain no piece of data is lost or opportunity to meet your state specific needs is ignored. In all of our implementations, we’ve served as a change management partner, coming alongside leadership to guide with best practices to make this shift go as smoothly as possible.
We understand that even a single defect leaves you exposed to risk. You cannot be left wondering when the next huge batch of defect resolutions will be released. That’s why your dedicated, locally assigned Mi-Case support staff will handle any defect as soon as they are identified, immediately seeking out a resolution to the problem and resolving within a matter of days or weeks-- instead of months.
Our locally assigned, dedicated Mi-Case team for each project is a best in class approach. We assign a specific team to each project that not only ensures top level customer service for the ongoing maintenance of your software, but leaves you with real time support whenever you need it.
Our dedicated partnership does not end once we've provided you with a complete OMS solution or excellent implementation services. Every aspect of how we seek to staff and support you--whether it's continually working together to build new features into your software or uncovering new ways to utilize the data you're now collecting on the road to lower recidivism--is designed to ensure you are equipped with the best tools to manage your state specific needs.