Junior Quality Analyst

Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions and provides industry expertise and consulting within Criminal Justice and Public Safety systems.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

Position Summary

The Quality Analyst is responsible for the creation of an end-to-end test plan; executing the plan and managing all activities in the plan to ensure objectives are met and the solution works as expected. The solution should be tested in terms of functionality, automation, performance, reliability, stability, and compatibility with other legacy and / or external systems.  The responsibilities may vary from project to project, depending on factors such as project size and team structure.

Responsibilities

• Work as part of the test team during the test analysis and design, test build and test execution phases of one or more test levels
• Support the Quality Manager in planning new work items and projects.
• Evaluate the system to determine what tests are required to achieve the objectives of the respective test level; referring to a variety of sources including specification and design documents; earlier versions of the system; system suppliers and potential owners or users of the system.
• Analyze a system to identify and prioritize test requirements that will validate that the system will behave as required in its intended environment.
• Map identified test requirements back to the overall business requirements.
• Specify the test environments and data necessary to fulfill the test requirements.
• Collate test requirements, test environments and data specifications into an overall test specification and test schedule.
• Use appropriate techniques to design test cases, test scripts and test data that will address identified test requirements and presenting them in an overall test design.
• Record all defects in accordance with incumbent tools and processes.
• Write manual and automated test scripts required to execute test cases, Leveraging AI-assisted coding tools where appropriate to improve efficiency while ensuring quality and accuracy.
• Work with project and client staff to resolve issues that may arise from time to time throughout the test project.
• Produce all documents clearly, concisely, and unambiguously in accordance with project standards.
• Evaluate and provide feedback on AI-generated test cases and scripts, applying critical thinking to identify gaps or errors
• Maintain and support existing software as directed.
• Exercise best efforts and known best practice to ensure that software performs accurately, efficiently, and reliably.
• Employ known patterns and best practice to ensure software is maintainable, reusable and logically structured.
• Contribute to the continual development of the team, ways of working, tools implemented, and processes followed, value-add to be realized, new ideas or approaches, etc.
• Perform additional duties that may be required from time to time.
  

Educational/Training and Certification Requirements

• Bachelor's degree in computer science or similar equivalent experience
• One year QA Automation experience
• One-year manual QA experience
• Agile delivery methodologies (e.g., SCRUM)
• Possess a thorough understanding of testing N-Tier systems and test processes.
• ISEB/ISTQB testing foundation accreditation.
• Familiarity with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, or similar)
• Coursework or project experience incorporating AI tools into software development or testing workflows

Knowledge and Experience

• Strong knowledge of QA methodology and tools
• Strong SQL query skills
• API testing experience
• Strong communication skills, both verbal and written with the ability to effectively communicate progress/status to the Manager, Project Leader and client.
• Effective listening skills to gain valuable information and understanding.
• Ability to explain technical matters to non-technical people.
• Ability to perform day-to-day activities with minimal direction.
• Ability to multi-task, self-organize, juggle multiple priorities without compromising quality.
• Excellent problem solving and analytical skills.
• Strong test, defect, and report documentation experience
• A strong understanding of both business and technical deliverables, processes, work, products, and differing viewpoints
• Understanding of how to effectively prompt and collaborate with AI coding assistants to write and refine test scripts
• Awareness of AI tool limitations and the importance of validating AI-generated code
  

Competencies

Communication - Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences.

AI Tool Proficiency – Demonstrates ability to effectively use AI-assisted development tools as a collaborative resource; understands when AI tools add value versus when manual approaches are preferable; critically evaluates AI-generated outputs rather than accepting them without review.

Problem Solving - Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the company.

Teamwork and Collaboration - Cooperates with others to accomplish common goals; works within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others; can work effectively with people of diverse backgrounds and characteristics.

Accountability and Responsibility - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Analytical Thinking – Ability to solve problems quickly and effectively. Involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components.

Attention to Detail - ability to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas.Judgment and Decision Making – Makes well-informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.‍

Environmental and/or Physical Factors

• Work is completed in a typical office setting. The noise level in the work environment is usually quiet to moderate.
• Typical workday is 8am to 5pm, however, extended hours and/or weekend may, at times, be required as determined by business needs.
• Required to sit, use hands, talk, and hear.  Will occasionally stand, walk, and reach.
• Will require long periods of time on a computer.