Government work is hard enough. The tools should not be.
years in GovTech
state departments of corrections partners
failed implementations
sentences accurately calculated
Never forgetting who we’re building for.
Most software companies will tell you they understand your work. We started by hiring people who'd actually done it: former commissioners, probation officers, regulatory administrators, government CIOs. People who'd sat where you sit and felt what happens when the technology fails you.
That changes how you build things. It changes what you fight in a product meeting and it changes the reasons you refuse to fail when delivering the solution. There are real people, real livelihoods at stake when we don't.
We built Mi-Case around a belief that's stayed constant for 30 years: every case in our system belongs to someone. There's a person on one side of it: the officer, the case manager, the licensing clerk—someone whose job it is to get things done right. And there's a person on the other side whose life or livelihood is moving through it.
We don't lose sight of either one. And we think both deserve the best tool to help manage the process.
People you'll actually work with.
We invest in understanding our clients. We invest just as much in our people.
Six things that don't change.
We build for the people, not the buyer.
Procurement signs the contract. The intake officer uses it at 3am. We design for that second person, and the first one notices the difference.
We deliver. Every time.
Twenty-five years, zero failed implementations. We don't say it as a slogan—it's a promise we hold ourselves to before we sign a contract.
We build with you, not for you.
Our implementation process starts with understanding how your agency actually works, not how we think it should.
You'll know us by name.
You won't get an account number and a ticket queue. You'll get the same engineers and project leads from kick-off through hypercare—and then beyond.
Simple is hard-won.
The screens you'll use look uncluttered because we spent the time editing—removing every step, every field, every modal that didn't earn its place.
We don't finish at go-live.
Implementation isn't a phase that ends go-live. Our first client relationships are still our longest client relationships. That level of continued trust is something we are most proud of.
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If you're building for the public good, we should talk.
No pressure, no jargon. Just a real conversation about what you need.