Chatbots: what are they?
Generally, a bot answers questions asked by human beings, and not the other way round. There are two ways in which to chat with a bot: through writing or speech. In the first case, we talk about a chatbot, and in the second, a voicebot.
Chatbots can be deployed at contact points, such as:
- Facebook Messenger
- Mobile application
- Mega AI Bot (Google assistant, Amazon Alexa, Apple Siri, Microsoft Cortona)
- Skype for Business
Please see the full article.