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Chatbot/Voicebot: do you know how these technologies work?

Chatbots: what are they?

Generally, a bot answers questions asked by human beings, and not the other way round. There are two ways in which to chat with a bot: through writing or speech. In the first case, we talk about a chatbot, and in the second, a voicebot.

Chatbots can be deployed at contact points, such as:

  • Facebook Messenger
  • Website
  • Mobile application
  • Mega AI Bot (Google assistant, Amazon Alexa, Apple Siri, Microsoft Cortona)
  • Skype for Business
  • SMS
  • Trello

Please see the full article.

https://en.blog.businessdecision.com/chatbot-voicebot-do-you-know-how-these-technologies-work/#utm_source=linkedin&utm_medium=blog

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